Privacy Policy

This privacy policy explains how Emirates Racket Sports collects, uses, and protects your personal information when you use our site and services. We are committed to ensuring the privacy and security of your data.

Who We Are

Emirates Racket Sports is a provider of sports equipment and services, including the sale of high-quality badminton rackets, shuttlecocks, apparel, and footwear, provision of racket stringing services, offering a wide range of sports accessories including grips, bags, and nets, expert advice on equipment selection, and basic racket maintenance and repair. When this policy refers to "we," "us," or "our," it is referring to Emirates Racket Sports.

Information We Collect

We collect information you provide directly to us when you use our online platform or services. This may include:

Contact Information: Such as your name, billing address, shipping address, and potentially a phone number for delivery purposes, when you make a purchase or create an account.
Payment Information: Details necessary to process payments for orders or services (though we typically rely on third-party payment processors and do not store full payment card details ourselves).
Account Information: If you create an account, we collect information related to your account profile and activity.
Communications: Records of your interactions with us, such as inquiries through contact forms or other support channels.
Order and Service Details: Information about the products you purchase or the services you request, such as racket stringing specifications.

We also automatically collect certain information when you visit or use our site, including:

Usage Information: Details about how you use our site, the pages you view, the products you look at, and your interactions with content.
Device Information: Information about the device you use to access our site, such as browser type, operating system, and IP address.
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance your experience, analyze site traffic, and understand user behaviour.

How We Use Your Information

We use the information we collect for various purposes, including:

To provide and manage our services: Processing and fulfilling your orders for products, providing racket stringing and maintenance services, and managing your account.
To process payments: Handling transactions for the goods and services you purchase.
To communicate with you: Responding to your inquiries, providing customer support, and sending service-related notifications.
To personalize your experience: Recommending products or services that may interest you based on your activity.
To improve our site and services: Analyzing usage data to understand how our online platform is used and identify areas for improvement.
For marketing: Sending you information about our products, services, promotions, and events, where permitted by law and your preferences.
To comply with legal obligations: Meeting our legal and regulatory requirements.
To protect our interests: Preventing fraud, enforcing our terms and conditions, and ensuring the security of our online platform.

Legal Basis for Processing (relevant under GDPR and similar laws)

We process your personal information based on several legal grounds:

Performance of a contract: Using your information to fulfill orders, provide services, and manage your account.
Your consent: Where you have given us clear consent for specific processing activities, such as receiving marketing communications.
Legal obligation: Processing necessary to comply with laws or regulations.
Legitimate interests: Processing necessary for our legitimate business interests, provided these do not override your fundamental rights and freedoms.

Sharing Your Information

We may share your information with third parties in the following circumstances:

Service Providers: With third-party vendors, service providers, and consultants who perform services on our behalf, such as payment processing, shipping, data analysis, and marketing assistance. These parties are contractually obligated to use your data only for the services they provide to us and to maintain its confidentiality.
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Legal Compliance and Protection: When we believe disclosure is necessary to comply with applicable law, regulation, or legal process; to enforce our agreements and policies; to protect the security or integrity of our site and services; or to protect the rights, property, and safety of Emirates Racket Sports, our users, or others.
With Your Consent: We may share your information with your consent or at your direction.

We do not sell your personal information.

Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These may include the right to:

Access: Request a copy of the personal information we hold about you.
Rectification: Request that we correct any inaccurate or incomplete information.
Erasure: Request that we delete your personal information under certain circumstances.
Restriction: Request that we restrict the processing of your personal information under certain circumstances.
Object: Object to the processing of your personal information under certain circumstances, including for direct marketing.
Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format and transmit it to another controller.
Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise these rights, please contact us using the physical address provided below. We may need to verify your identity before processing your request.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our site, remember your preferences, and analyze how our site is used. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our site.

Links to Other Sites

Our online platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If you believe we may have collected information from a child without parental consent, please contact us.

International Data Transfers

Your personal information may be stored and processed in countries outside of your country of residence. When transferring data internationally, we implement safeguards to ensure your personal information receives an adequate level of protection, in accordance with applicable law.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page. Your continued use of our site or services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us by mail at:

Emirates Racket Sports
Vision Tower, Floor 25, Suite 2501
Al Khaleej Al Tejari 1 Street
Dubai, Dubai, 11418
UAE